“Carmen is a hands on, detail conscious, very interactive trainer. She showed me and many others, how to dig deeper in uncovering information from clients. Finding true objections. What was/is the most fun was taking her instructions into every day life and getting what you want! She trained our class on a cash reward basis. This kept the attention of everyone in the room and at times the competition was heated! NO ONE dosed off that week. Her training was very interactive with role plays, skills, practices, group and team discussions. I recommend her classes to any professional needing a new prospective, or just wanting to brush up on their skills. Her training makes working smarter, not harder a reality. Not just a slogan.”
Top qualities: Great Results, Personable, Creative ~ Bethany Foust Time Warner Cable B2B Sales
“Carmen is one of the most dynamic and energy filled people I have ever met. She is organized, enthusiastic, creative with out of the box ideas and the most trustworthy person I know. A great trainer/consultant with real-life experience.”
Top qualities: Great Results, High Integrity, Creative ~Mark Sidoti Time Warner Cable B2B Sales
"Carmen was extremely helpful in providing me with some very specific generational communication tips that I recently used for a client in my Powerful Professional Communication workshop. My client was having a few issues they asked me to address during the workshop. With Carmen's help we put together a Top Ten List of Techniques to improve communications in a team with multi-generational members. We turned these into a role play exercise that showed the team members how to easily adapt their communications to be more effective. The team now feels much more confident and productive!" -Valerie Kendrick President Kendrick Resources LLC
"Within one week of attending Carmen’s seminar on Delivering Exceptional Customer Service, I was presented with many opportunities to apply the skills and techniques on improving my listening and telephone skills. The tips on what I can control and how to keep my attitude positive were most beneficial! What an eye opener! Carmen helped me to reframe my perspective on how important my customers are to my livelihood. By taking a completely different perspective, I was able to listen and really hear their concerns from their point of view, offer solutions that worked for them (as well as my organization) and achieved much better outcomes for all. Thanks Carmen!" Alexa Arana, P&C CSR - J.L.Haneke Financial & Insurance Services, Inc.